![]() I did not know you have to make an appointment to shop, so it would have been nice to explain this politely and tell me how to go about making one, not just saying- you need to do that yourself. ![]() I knew what I wanted, didnt need to touch anything, or ask questions yet I was basically told to go away and not politely. Horrible customer service! I wouldnt put a rude, gruff person at the door to give the bad news that you cant come in and shop even though the store is empty. Before we left he thanked us again for being patient and for the purchase. ![]() He got the phone and protector my mom paid and Miles set up the phone and protector. He said Amazon had numerous to choose from and suggested her to buy from them. Since she was buying an older model Miles said they didnt really have cases for her model unless she wanted clear plastic. She asked for a screen protector and case. Miles empathized with our situation and asked a few more questions about color & accessories. I explained our experience trying to upgrade my moms phone and how it became an ordeal and she decided she wanted to buy the phone outright. So after my at&t store experience earlier I was pleased with how I was being treated already. So I havent spent a lot of time in an apple store. I also own an iPad, it was gifted to me though. I dont dislike them Ive owned ipods and macs in the past. So thats why I headed to the apple store. The salesperson kept trying to add things on, like home internet & TV, instead of focusing on our reason for coming. ![]() I had had a bad experience at an at&t store earlier in the day. When our agent came over he introduced himself and thanked us for our patience. A few minutes passed and the manager came over and apologized for the wait. The manager or floor supervisor type person checked me in and advised I was next but would need to wait for a agent to finish with their current customers. I arrived on time but it was a little busy so I had to wait a bit. Be honest apple doesnt Care, they use, profit and foster dependency.Rip Steve Jobs, RIP Apple.Ĭame here with an appointment to purchase a phone for my mom. Plan at least an extra hour when you visit and be ready to ask, how high? when they say jump. Its glitchy, slow and feels a bit behind the times. Now, two weeks later, Im waiting for an appointment to return my iphone. Apple is more interested in keeping people in line, figuratively, and literally than providing customer service. I picked up my iphone 13 pro, thinking it might be time to switch from Android, had an appointment but had to wait an hour past my appointment time, just to buy the phone. ![]() Thats really worth it, dont you think?Apple can smash billions of transistors on a tinny little chip, but they cant honor their appointment times. So if you make it boot ten seconds faster, youve saved a dozen lives. Over a year, thats probably dozens of lifetimes. Multiply that by five million users and thats 50 million seconds, every single day. In a few years, I bet five million people will be booting up their Macintoshes at least once a day.Well, lets say you can shave 10 seconds off of the boot time. How many people are going to be using the Macintosh? A million? No, more than that. He continued, You know, Ive been thinking about it. Every time I need to go into this store I am reminded of this anecdote from 2015 film Steve Jobs:Larry started to explain about some of the places where he thought that he could improve things, but Steve wasnt interested. ![]()
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